Your Privacy Is Important To Us
Your privacy is important to Us, and as a valued customer that means it is important to us. We are committed to protecting any personal information you entrust to us. This page describes how we use and will not use your personal information. From time to time we may change this information so please check this page regularly.
What kind of personal information does TheTravelGroups.com ask for?
When you make a booking with TheTravelGroups.com, we will ask for your name, address, email address, telephone number. To make it easier to make and manage bookings we save only your name, address, and email and telephone number.
If you choose to pay online, we will ask for your payment information via our secure online payment provider. We know that your credit/debit card information is very sensitive, so unlike other booking websites, we don’t save any card information.
What does TheTravelGroups.com use your personal information for and who do we share it with?
Bookings: We use the information you give us to manage your bookings, and to share some of it with the flights provider so that they know who to expect.
Customer Service: Giving the best customer service possible is very important to us. We use your information to make sure we serve you as well as we can.
Account administration and personalisation: We link all of your bookings to your account, using your information and booking history to allow you to manage your account in the most user friendly way possible.
Guest reviews: We’ll use your information to contact you following a stay, asking you to rate the bookings and our website to help future visitors to TheTravelGroups.com.
When does TheTravelGroups.com share your data with third parties?
Flights partners: We share your relevant personal information (but not your payment card information) with the flights provider so they can know who to expect and prepare as per your booking. This may include names of those travelling, contact details, and booking preferences.
How does TheTravelGroups.com use mobile devices?
We have a version of our website optimised specifically for mobile devices and a mobile app. The way we use and share your personal information when you access our site via mobile is much the same as for the regular website, with the addition that they may use location services to tailor the experience to where you are at the time.